My Admission

How to complete your admission

Before you start your online admission registration, please make sure you have your admission information, including:

• The reason for your admission including the name of any procedure
• The date of your admission / procedure
• If you are having a procedure, the item number/s for the procedure (supplied by specialist)
• Whether you are having a same day procedure or overnight stay

You will also need the following information, if applicable:

• Medicare card
• Private health fund information e.g. membership card
• Current medication
• Medical history
• Safety New Concession Card or DVA Gold Card

The registration will take 15 to 45 minutes to complete, depending on your medical history. If you do not have time to complete the form in one sitting, you can save it at any time by clicking on the save icon to continue at a later time.

Note: If this is your first time completing an online admission registration, you will need to click on either the “Register” or ‘Create User” links when you get to the login page to register your details. 

You will be asked to provide your personal information, medical history and details of your private health cover.

If you are a privately insured patient, it is essential that you check with your health fund to confirm your level of cover for your upcoming admission and understand any out-of-pocket expenses you may be required to pay.

You will also need a valid email address and mobile phone number to register*.

*If not available, please contact us using the phone support information below.

For family members and support people

You are welcome to assist a patient to complete their admission registration online. To complete the online registration, you will need to get the following information from the patient:

• Next of kin details
• Medicare card
• Private health insurance details
• Current medications
• Knowledge of medical history

Steps:

1. Register with a valid email and password. A mobile phone number is required for authentication purposes and also to receive hospital reminders in the lead up to the patient’s admission.
2. Complete the admission details section, consisting of basic demographic information. Allow 10 - 15 minutes.
3. Complete the clinical history section, consisting of past surgeries, current allergies and medication. Allow 10 - 30 minutes, depending on medical history.

Phone support

If you require assistance or are unable to complete your admission online, please contact our patient support hotline:

Phone: 1300 863 566

Support hours during the festive period:

From 23 December 2024 to 3 January 2025

8.00am to 3.30pm Monday to Friday and 9.00am to 3.00pm Saturday to Sunday. We are closed on public holidays.