Frequently asked questions

We provide community-based mental health support services in two regional locations in Victoria and the southern suburbs of Perth, Western Australia.

As part of St John of God Mental Wellbeing Service, we aim to ensure our services are as accessible as possible to all people in the community. With a referral and a Mental Health Care Plan from your GP, you may be eligible for low or no-cost mental health support services.

Clients attending Pomegranate Community Mental Health Service in Ballarat, Victoria and our Western Australia locations can access support at no cost when they have a GP referral and Mental Health Care Plan, as services are bulk billed through Medicare.

Clients attending the Glenrye Centre in Warrnambool, Victoria can access the services at either no or low cost, depending on their situation.

A referral and Mental Health Care Plan are required to access services.

You will need to advise your GP’s reception staff that you would like an assessment to obtain a Mental Health Care Plan when you ring to book and appoint so that they can book appropriate time. When you attend the appointment, the GP will ask you questions about how you are feeling emotionally and mentally and do a quick assessment with you - this is a Medicare requirement in order to create a Mental Health Care Plan for you.


Your GP will then send a referral to our service and we will contact you directly to book an appointment with one of our mental health clinicians. See locations for contact details of the service closest to you.

We always aim to provide you with an initial appointment as soon as possible upon receiving your referral, usually within two weeks.

St John of God Mental Wellbeing Services aims to have all of our available client appointments filled - this helps us to reduce the wait time for access to services.

If you are unable to attend an appointment, please let us know as soon as possible so that we can offer this time to another person. We require a minimum of 24hrs notice and we will charge a missed appointment fee for cancelled sessions with less than 24hrs notice.

St John of God Mental Wellbeing Services do not offer crisis support. If you are feeling overwhelmed or distressed, book to see your GP immediately to discuss your concerns with them.

Alternatively, contact:

Lifeline: 13 11 14

Beyond Blue: 1300 224 636

Suicide callback service: 1300 659 467

Mental Health Emergency Response Line: 1800 676 822

Crisis Care: 1800 199 008

If the matter is more urgent please go immediately to your nearest hospital emergency department.

Talk to the person and offer your care and support. Encourage them to see their GP to further discuss their concerns in a confidential space and provide them with information to help them access other mental health services (see the contact numbers above).

Family members can be an important part of the recovery process and we encourage your involvement where appropriate.

Talk to your GP. They will be able to provide you with further information and support options. You will also find a range of mental health services online:

Our feedback form allows you to send compliments or complaints regarding St John of God Mental Wellbeing Services.

Where we offer these services


105 Webster Street, Ballarat
Tel: (03) 5320 2260


136 Botanic Road, Warrnambool
Tel: (03) 5564 0629
Fax: (03) 5563 4522

Email (referrals only):
Email (general enquiries):


116 Pinjarra Road, Mandurah


Forrest Medical Centre
1 McKay Street, Pinjarra


Harvey Medical Group Waroona
22 Fouracre Street, Waroona


Stan and Jean Perron Advocacy Centre
1 Watertank Way, Midland


Cockburn Integrated Health 
11 Wentworth Parade, Success 

Email (referrals only):
Email (general enquiries):