- For patients and visitors
- Visitor information
We understand how important visitors are for the wellbeing of our patients and we gladly welcome you to our hospital.
Novel coronavirus (COVID-19) precautions
In the interests of protecting the safety of patients within our facilities, St John of God Health Care hospitals in Western Australia will only be permit visitors to enter a Western Australian St John of God Hospital if they can demonstrate they:
- have quarantined in WA for a period of 14 days, and
- have had a negative COVID-19 test result within the last 3 days of that quarantine period.
If you have returned from South Australia since 7 November, we ask you do not visit our hospital until you have quarantined for 14 days.
Visitors will not be given an exemption to visit St John of God Health Care hospitals in Western Australia during their quarantine period.
Visitors who are quarantining should not be residing with family members who are visiting the hospital.
In the absence of visiting in person, we will work closely with patients and loved ones to facilitate interaction via video communications mediums (Skype, Facetime etc.)
We ask that our patients have a maximum of two visitors for the duration of their stay, in line with state guidelines, and that no other visitors access our hospital during this time.
All visitors can expect to be screened on entry and cannot visit if they:
- have travelled overseas or interstate within 14 days of the planned visit;
- have returned from South Australia since 7 November
- have recently come into contact with a person who has a confirmed case of coronavirus;
- are under the age of 16;
- are feeling unwell.
This decision has been made in the best interests of you, your family, all our patients and caregivers, and to help us protect the more vulnerable in our facilities.
Thank you in advance for your support of this.
Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.
If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.
You can also call the Coronavirus Health Information Line on 1800 020 080.
Staying in touch with loved ones isn’t limited to visiting hours with our hospital WiFi. Both patients and visitors can enjoy free internet access.
To access the hospital WiFi:
- connect to the “Guest” wireless network
- enter your details and accept terms and conditions
- click the “Hotspot Login” button.
Visitors and quiet time
At St John of God Mt Lawley Hospital we acknowledge quiet time between 1pm and 3pm.
This gives our patients an opportunity to rest and recover with the lights dimmed and less activity on the wards.
You are welcome to have visitors during this time but please remind them to consider quiet time during this period.
Hospital meals and nutrition are an integral part of a patient’s recovery and visitors are welcome to dine with patients.
Our menus are full of fresh, seasonal and nutritious meals offering a wide selection of choice. Please notify us of any special dietary requirements.
We ask that visitors meals are paid for at the time of discharge.
Access to the hospital
Access to the front reception of the main hospital is on Thirlmere Road, Mt Lawley.
If you are a patient or a visitor, one of our friendly volunteers or front reception caregivers will be able to direct you to where you need to go.
Specialist appointments are held in Killowen House or the Medical Centre. These areas are best accessed from Ellesmere Road, Mt Lawley.
Please see Getting here and parking for more information.
Patient and visitor feedback
Your feedback is important and helps us to continually improve our patient care and recognise when we are doing things well. You can provide feedback by:
- talking to one of the nursing caregivers, or the nurse unit manager
- complete a patient comment card – these should be available by your bedside
- email firstname.lastname@example.org and provide your contact details so that we can get in contact with you.
Your health and wellbeing is our priority.
St John of God Mt Lawley Hospital is a smoke-free zone. Smoking is not permitted in any building, outdoor area or vehicle within the boundary of our site.
Please support us to keep our hospital a smoke-free zone.
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