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For patients and visitors

Visitor information

COVID-19

Due to state safety restrictions, information on this page may be subject to change. Please see our COVID-19 information for the latest details and how you may be affected.

Visitors walking into hospital

A range of spaces can be accessed when you are visiting patients including courtyards, patient lounges and our cafe.

The hospital’s Emergency Department is open 24 hours a day, 7 days a week.

Visiting hours and guidelines

Please be aware of current visitor restrictions. 

Daily visiting hours:

  • 10.00am to 1.00pm and 3.00pm to 8.00pm for general wards.
  • 11.00am to 8.00pm for the maternity ward (partners may visit from 7.00am to 8.00pm) - up to two visitors at time for maternity ward (including children). Find out more information about arrangements for maternity patient and visitor restrictions.
  • 8.00am to 8.00pm for our children's ward (Ward 2D) - up to two visitors at a time (including children).
  • 10.00am to 1.00pm and 3.00pm to 8.00pm - up to two visitors at a time for the Critical Care Unit/Intensive Care Unit (no children are allowed* and visitors restrictions apply for COVID-positive patients). Food, drink and fresh flowers cannot be brought into the Critical Care Unit/Intensive Care Unit.
  • Bookings are essential for visitors to attend the Mental Health Unit (telephone 08 9462 4000).
  • There are specific guidelines in place for those visiting infants, children and young people. Please refer to the broader section on this page for an overview of requirements.

*Exemptions may be granted on compassionate grounds.

Visitor Guidelines: Infants, Children and Young Persons

As part of being a Child Safe Organisation, we have specific guidelines in place for those visiting our wards to spend time with our youngest patients, specifically, infants, children and young persons.

Those visiting patients that fall within the above categories need to have the permission of the next of kin, legal guardian or carer prior to visiting. This does not apply to those visiting the Emergency Department.

If you are planning on visiting a patient in this group, please ensure that the next of kin, guardian or carer has nominated you and has advised the hospital of this in advance. Visitors are required to provide identification on arrival and will need to be checked-in by one of our caregivers on the ward they are intending to visit.

If you are a parent, guardian or carer, you need to provide us with a list of approved visitors on the form provided to you as part of the admissions process. The form can be amended but we ask that it is as comprehensive as possible when first provided.

When visiting the hospital, all parents, guardians, carers and visitors (18+ or designated next of kin) will be required to show valid forms of identification and will be subject to pre-authorisation checking prior to accessing specific wards.

Valid identification (ID) checks will be in the format of:
• 1 x photographic ID, e.g. Driver’s Licence; or
• 2 x non-photographic ID, e.g. Medicare card and or bank issued card
• Physical in-person identification by the next of kin, guardian or carer responsible for completing the visitor register.

Approved visitors will receive a hospital-issued permitted visitor sticker with unique details relating to their visit. This sticker must be worn at all times. 

Visitors not on the approved list will be asked to contact families separately and will not be permitted to visit until endorsed. 

Smoke free

St John of God Midland Public Hospital is a smoke free hospital. Our buildings and grounds are smoke free to create a healthier, cleaner and safer environment for patients, visitors and caregivers.

Smoking is not permitted in any building, outdoor area or vehicle within our boundaries.

Access

Our main entrance faces Centennial Place. Entry to our Emergency Department is via a separate entrance on Clayton Street.

Our main reception is conveniently located on the ground floor, at the main entrance. Please ask our welcome volunteers or reception staff if you need further information including directions.

Also located at our main entrance is a detailed map of the hospital. This map outlines where wards and departments are located within the hospital.

The hospital is separated into five levels. Each level has a number, name, colour and symbol associated with it to help you find your way around the hospital. View the hospital directory.

Family support

Sometimes coming to hospital can be a distressing experience. Our pastoral practitioners provide confidential and professional support to address your spiritual and emotional needs, whether you are a patient or visiting a loved one and can be access in times of need.

Accommodation

If you are visiting a patient from out of the area, you may need to find accommodation near the hospital. This list is provided for information only and does not include all accommodation in the area. The hospital does not endorse these facilities:

Telehealth

Telehealth offers the ability to access care from the home, work or other private space without the need for a face-to-face appointment.

St John of God Health Care uses both phone and video call to connect you to your healthcare providers.

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