Consumer engagement

At St John of God Geelong Hospital, we deliver patient-centered care and want to make sure your experience is the best it can be.

To help us achieve this, we provide a number of consumer engagement opportunities to encourage people to have their say and to review and inform our hospital practices.

Consumer advisory group

Members of our consumer advisory group are representatives from the local community who have experienced hospital care as a patient, family member or as a carer of someone who has used our services.

We call a meeting eight times a year. Our consumer advisory group provides feedback on:

hospital service planning and quality improvement
hospital publications and the relevance and readability of content
audits on way-finding around the hospital

Members can also participate in committees, such as the Safe Practice and Emergency Planning Committee.

For more information:

Tel: (03) 5226 8888
Email: [email protected]
Check out our starter guide for consumer representatives.

Other feedback

We welcome feedback about your stay or visit to St John of God Geelong Hospital.

You can email the hospital at [email protected] or fill out one of the customer comment cards that are available throughout the hospital.