Patient FAQs | St John of God Burwood Hospital

Our top doctors and specialists can be found through the find a specialist tool.

Visiting times may vary. Please see our visitor information page for more information.

Patient and visitor parking may be available close by. Please see our getting here and parking page for more information.

Patient pick up and drop off bays may be available. Please see our getting here and parking page for more information.

You should bring the following items with you when you are admitted to hospital. Your doctor will let you know if you need to bring any other items.

• Your Medicare card and concession cards such as the Safety Net Card and Department of Veterans’ Affairs Card
• Your health fund details
• Name and address of your general practitioner
• Emergency contact details of your next of kin
• Any x-rays or scans related to your condition
• Any current medications you are taking, including natural remedies and supplements
• A list of allergies to food, medications, latex, dyes and dressings
• Details of your employer, insurer and claim number if your admission is covered by Workers’ Compensation.
• Casual, comfortable clothing and shoes for daytime. Pyjamas or nightgowns, dressing gown and slippers (non-slip sole).
• Personal toiletries
• A small amount of money for items such as newspapers and magazines
• Bring your personal items in a small bag that can fit into limited storage space provided in patient rooms.

Please do not bring jewellery, valuables or excess cash to hospital. While care is taken with your personal belongings, facilities for safekeeping are limited and we cannot take responsibility for any loss or damage.

Yes we offer interpreter and translator services. Please speak to our caregivers during your pre-admission appointment regarding your requirements.

When you are admitted to hospital you will be asked if you have any dietary requests or requirements which our catering department will aim to accommodate. Please speak to our caregivers on admission to discuss your specific requirements.

We have a mixture of single and shared rooms at our facilities. While we make every effort to provide your room preference based on your level of health cover, single rooms cannot be guaranteed and are allocated on clinical need. You will be charged for the room you occupy.

Yes, you can access the hospital WiFi if you are a patient or visitor. 

To access the hospital WiFi:

• Connect to the ‘Guest’ wireless network
• Enter your details and accept the terms and conditions
• Click the ‘hotspot’ login.

Our accounts department is ready to answer any questions you may have about your bill:

Email: [email protected]

Tel: 1300 556 089

Fax: (08) 9261 3498

Before you come to hospital, we recommend you speak to your private health insurance to confirm your eligibility, level of cover and liability for any excesses, co-payments or other out-of-pocket expenses.

It is important to know some services and costs may not be covered by your health insurance, especially if your treatment involves allied health care, such as physiotherapy and pharmacy. 

If you do not have health insurance, you are required to pay an upfront payment each week to cover the costs of care for the following week.

After you are discharged, you may also receive additional accounts which you will need to pay direct, including:

• specialist physician
• pharmacy
• physiotherapy, occupational therapy and dietary services (please check with your health fund if they provide a rebate)
• radiology and pathology
• hire of aids
• clinical care provided at home.

Once you have received your hospital invoice, you can request to pay your hospital charges in instalments. Please speak to our accounts department to arrange payment.

Email: [email protected]

Tel: 1300 556 089

Fax: (08) 9261 3498

Please call our hospital admissions to discuss your options if you can’t afford to pay your health insurance excess or the hospital estimated charges upfront.

We welcome people from all cultural, religious and social backgrounds. Our focus is on providing high quality care in a welcoming environment for all.

We manage all personal information in accordance with the Privacy Act 1988 (Commonwealth) and all relevant State legislation.

If you wish to access your personal information, contact the privacy officer or health information manager at the relevant hospital or service. We do not charge an application fee, but you may be charged administration, photocopying or counter fees.