For patients and visitors

What to expect

We want to make sure you stay with us is as comfortable as possible and that you know what to expect during your stay.

Pre-admissions

Our pre-admission process helps to prepare you for your upcoming visit.

Find out more

Day patients

As a day patient, you will return home on the same day as your surgery or procedure.

Find out more

Admissions

Everything you need to know about the day you come to hospital for your surgery or procedure.

Find out more

Overnight patients

What you need to know and bring to hospital if you are staying with us overnight or for multiple days.

Find out more

Pay my bill

If you have received an invoice for any out-of-pocket expenses associated with your hospital stay you can pay your bill online.

Information for boarders

If you are the main support person to a patient in our care, you may be able to stay overnight as a boarder. Find out more.

Privacy

St John of God Health Care is committed to upholding the dignity of each person. Guided by the value of respect, we will manage all personal information in accordance with privacy legislation. View our Privacy Policy.

Rights and responsibilities

We aim to respect your individuality and dignity and offer hospitable and compassionate care. Read more about your rights and responsibilities.

Telehealth

Telehealth offers the ability to access care from the home, work or other private space. More information on telehealth.

Veterans affairs

We partner with the Department of Veterans’ Affairs (DVA) to provide health care for war veterans, members of the Australian Defence Force, members of the Australian Federal Police and their dependents. Information for veterans.

Children, young people and adults at risk

Learn how we provide the highest standard of care for children, young people and adults at risk.

Code of Conduct

Our Code of Conduct, supports our Mission, Vision and Values of St John of God Health Care and defines the standards of behaviour, which are expected from all who are employed or are associated with our organisation. This includes all caregivers (employees), agency staff, volunteers, contractors, vendors and anyone else who conducts business for, or on behalf of, St John of God Health Care.