Visitor information

We warmly welcome visitors to our hospital and make every effort to make our patients stay as comfortable as possible.

Novel coronavirus (COVID-19) precautions 

As a part of our coronavirus (COVID-19) management plans and advice from authorities, we are undertaking a number of precautions to help keep people within our hospitals and facilities safe from harm.

 In line with Victorian Health Department guidelines, to reduce the risk of COVID-19 transmission and to help keep everyone in our hospital safe, visitors are not allowed in our hospital.
The following exceptions apply:

  •  A parent/guardian accompanying a patient who is a child under 18 years
  • A carer accompanying a patient with a disability
  • A partner/support person accompanying a pregnant patient (admitted for pregnancy care)
  • A visitor accompanying a patient receiving end of life care
  • A visitor accompanying a patient for an outpatient appointment
  • A visitor accompanying a patient to provide care and support on a particular day (for up to two hours by one or two people at the same time)

Eligible visitors will undergo a health screening prior to entry into the hospital and they cannot enter if they are showing any COVID-19 related symptoms. All eligible visitors must pre-arrange approval to access the hospital by contacting the hospital prior their visit,

Visiting hours for designated, pre-arrange visitors are limited to 5.00pm to 7.00pm.

Please call us for more information.

Thank you in advance for your support of this.

More information

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Caregiver greeting patient at reception and handing them admissions information

We recognise that seeing a familiar face can make a big difference to your recovery.

Children are welcome to visit. We have a playground outside the cafe on the ground floor. We ask that your children remain under adult supervision at all times throughout the hospital building and grounds.

Some patients may have restrictions on visiting hours and the number of visitors they can see. This is for their health and wellbeing, please speak to the nursing caregivers if you have any queries.

Visiting hours

General wards

10.00am to 8.00pm

Maternity ward

2.30pm to 4.00pm and 7.00pm to 8.00pm

Rest period

12.30pm to 2.00pm

For more information about our visiting hours, please contact:

Tel: (03) 8784 5000


Staying in touch with loved ones isn’t limited to visiting hours with our hospital WiFi. Both patients and visitors can enjoy free internet access.

To access the hospital WiFi:

  • connect to the “Guest” wireless network
  • enter your details and accept terms and conditions
  • click the “Hotspot Login” button.


Arrangements can be made for a support person, such as a parent, relative or a friend to stay overnight with a patient.

Boarders may only stay overnight if a patient is in a single room, and this is at the discretion of the hospital.

A fee is charged for those who board overnight and this fee may not be covered by all health funds. Find out more.


Find out more about parking on our getting here and parking page.

Smoke-free campus

Your health and wellbeing is our priority.

St John of God Berwick Hospital is smoke-free zone. Smoking is not permitted in any building, outdoor area or vehicle within the boundary of our site.

Please support us to keep our hospital a smoke-free zone.