30,000 admissions completed online and counting

15 Nov 2018

15 November 2018

More than 30,000 patient admissions have been received online since My Admission launched at St John of God Subiaco and Mt Lawley hospitals in September, following the successful initial launch at St John of God Murdoch Hospital in December 2017.

St John of God Subiaco Hospital Patient Admissions Manager Kerryn Gray said completing the admissions process online offered a more streamlined experience for patients.

“Often the first contact patients have with our hospital is during the admissions process which previously required them to fill out multiple paper forms and follow up with the hospital a number of times,” she said.

“Now patients can complete the process on their computer, at a time that suits them, and be confident they have completed all the necessary steps.

“We then follow up with a preadmission appointment as required, or welcome them into our hospital on the day of their procedure with all their information at the ready.”

Completing admissions online

My Admission enables patients to complete the majority of their hospital admission paperwork online, including:

• completing the patient registration and health questionnaire
• providing digital authorisation of financial forms
• booking in a pre-admission clinic appointment
• making any necessary payments.

Maternity patients can also book and pay for their parent education classes online and make a request for their partner to stay with them as a boarder in the hospital.

Using technology to enhance patient experience

St John of God Health Care Chief Operating Officer Hospitals Bryan Pyne said digitising the admissions process was a great demonstration of how technology could be used to enhance our patients’ experience.

“My Admission was designed and created specifically to provide our patients with a seamless admission experience, by capturing all patient information before their hospital visit as well as providing patient access to key clinical and financial information,” he said.

“This information is then securely stored and added to the patient’s profile if they have subsequent hospital admissions, no matter which hospital they attend – Murdoch, Subiaco or Mt Lawley.

“Additionally, we are providing phone support for those patients who need assistance to complete their admission or have questions about their admission.

“The integrated solutions mean there is a substantial reduction in manual data entry, which enables our caregivers to focus on providing care at the bedside.”