COVID Clinic:Open weekdays 8.00am to 6.00pm, and weekends and public holidays 10.00am to 6.00pm. Accessible via main entrance, corner of Yelverton Drive and Centennial Place.

Telehealth

Access care from anywhere.
 Telehealth services
 
Telehealth offers the ability to access care from the home, work or other private space. Available on smart phone, tablet or desktop computer you can now connect with your health care provider (doctor, clinician, allied health caregiver or specialist nurse) without the need for a face-to-face appointment. 

We will let you know if your upcoming appointment can be done over the phone or video.
If you choose this option instead of having a face-to-face appointment, we will send you an email with the details of how to connect.

St John of God Health Care use phone or video call via Webex for telehealth, connecting you to healthcare providers.

If you are using Webex for a telehealth video call you can:

After your appointment is confirmed you’ll be sent an email to assist you with your telehealth appointment.
Telehealth uses a phone or video call to connect you to your healthcare provider (doctor, clinician, allied health caregiver or specialist nurse) without the need for a face-to-face appointment. Your health care team will assess your individual needs and decide if telehealth is an option for you.
St John of God Health Care use a phone or video call platform called Webex for telehealth appointments. After your appointment is confirmed you’ll be sent an email with instructions for your telehealth appointment.
If your telehealth appointment is a video call via Webex you can use your smart phone, tablet or a computer (desktop or laptop). If you are using your phone you can download the appropriate Webex application for your device. For a computer you’ll directly click on the website link in your appointment email.

For video calls, always remember to conduct a test once you receive your appointment email to check your equipment and help you understand how your appointment will look and feel.

Telehealth phone call:

  • a working phone
  • a quiet space so your healthcare provider can hear you

 
Telehealth video call:

  • a working laptop or desktop computer (with camera, speaker and microphone), tablet or smart phone with a front camera, speaker and microphone (make sure it’s fully charged or has access to power)
  • an internet connection
  • your email address
  • a well-lit, quiet space so your healthcare provider can see you and hear you
  • data allowance (a video call will consume some of your data allowance, if this is an issue please consider a voice-only call)

Note: you can also use headphones that connect to your device for clear audio.

At St John of God Health Care, we are committed to ensuring your privacy. We have chosen Webex to guarantee a secure way of connecting with you.
Webex appointments are conducted in accordance with our privacy and confidentiality policy.