News

Novel coronavirus (COVID-19) information for patients and visitors

What to do if you have an upcoming admission or want to visit a loved one in hospital.

Updated 27 March 2020 

Visitor restrictions

  In line with Victorian Health Department guidelines, to reduce the risk of COVID-19 transmission and to help keep everyone in our hospital safe, visitors are not allowed in our hospital.
 
The following exceptions apply:

  • A parent/guardian accompanying a patient who is a child under 18 years
  • A carer accompanying a patient with a disability
  • A partner/support person accompanying a pregnant patient (admitted for pregnancy care)
  • A visitor accompanying a patient receiving end of life care
  • A visitor accompanying a patient for an outpatient appointment
  • A visitor accompanying a patient to provide care and support on a particular day (for up to two hours by one or two people at the same time) 

Eligible visitors will undergo a health screening prior to entry into the hospital and they cannot enter if they are showing any COVID-19 related symptoms. All eligible visitors must pre-arrange approval to access the hospital by contacting the hospital prior their visit.

Visiting hours for designated, pre-arrange visitors are limited to 5.00pm to 7.00pm.

Please call us for more information.

Thank you in advance for your support of this.

For patients

If there are any changes to your upcoming surgery, someone will be in touch to discuss this with you. 

If you have:

  • flu-like symptoms;
  • travelled overseas or interstate in the last 14 days; or
  • been in close contact* with a person who has tested positive for COVID-19

contact the hospital for further advice.

*Note: close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

If you are concerned that you may have been exposed to the virus please call ahead.

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for your state for the latest information:

FAQs

Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

We are suspending all non-urgent surgeries in line with the Prime Minister’s announcement. If there are any changes to your upcoming surgery, our admission team will be in touch to discuss this with you. 

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

We understand you want to ensure you and your family to have the best care in the safest possible environment.

We have cancelled all maternity ward tours, and antenatal classes have been cancelled at our Ballarat, Bendigo, Berwick, Bunbury, Geelong, Midland, Mt Lawley, Murdoch and Subiaco hospitals until further notice to reduce foot traffic in our maternity ward.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients. Please note: St John of God Berwick Hospital (Victoria) has implemented a no visitor policy at this time.

The restriction of one nominated visitor for the duration of their stay applies to all patients (please note: St John of God Berwick Hospital has implemented a no visitor policy). We understand this may cause disruption for your family unit as you welcome a newborn into the world, however this precautionary measure has been put in place to protect your family and our other patients.

For the safety of our patients and staff, each patient is now restricted to one nominated visitor for the duration of their stay. Please note: St John of God Berwick Hospital (Victoria) has implemented a no visitor policy at this time.

The only exceptions are when:

  • we have agreed to your direct involvement with the patient’s care
  • the patient is in the last days of their life

Visitors who feel unwell are asked not to enter the hospital.

This decision is in line with current Department of Health guidelines and has been made in the best interests of you, your family, our patients and staff.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.