Dr Bridget Clancy is an Ear, Nose and Throat (ENT) and Head & Neck surgeon, practicing in South West Victoria since 2005. Dr Clancy provides patient-centred care in a culturally safe setting for children and adults. Her staff are trained in cultural safety and gender diversity.

Our practice values are service to rural patients, quality, respect, integrity and innovation.

We utilise information and communication technologies to improve services to patients and referrers including:

• Comprehensive information for patients on our website  and YouTube channel
• Online secure patient registration
• Prompt secure electronic delivery of communication to referrers (RSD)
• Telehealth
• SMS reminders
• Regular review of results of surgery and outcomes for patients, reporting on the website, and
• Patient and referrer satisfaction surveys to facilitate continuous improvement.

Effective communication during consultations, online and in print facilitates our patients’ self-care and informed consent for surgery. Patients are provided with a printed plan for treatment during their consultation.

Dr Clancy treats a full range of medical and surgical ENT problems, including thyroid disorders and has effective referral networks with subspecialist ENT surgeons in Geelong and Melbourne for shared care of people with cancer and other complex surgical problems.