Rights and responsibilities

Our philosophy is to respect your individuality and dignity and offer care hospitably and compassionately.

Reception caregiver welcoming patient

We also recognise the role of carers and commit to a collaborative, inclusive approach in the planning and delivery of patient care.

As a patient under our care, you have rights and responsibilities which are consistent with the Australian Charter of Healthcare Rights and are important when partnering with us in your care.

Rights and Responsibilities

Access to health care

You have a right to:

  • access services to attend to your health care needs including pastoral and spiritual care as required
  • access your health care record in accordance with hospital policy.

You have a responsibility to:

  • meet your appointments, and tell the facility when you are unable to attend
  • be aware that sometimes your ongoing health care needs may not be able to be provided at the health care facility you first attend.         

Receiving safe and high quality care

You have a right to:

  • receive competent, professional care that is appropriate, timely and consistent with your need.

You have a responsibility to:

  • provide accurate information about your health and disclose anything else that may have an impact on your care (including alternative or complementary therapies)
  • tell caregivers of changes you notice in your medical condition such as pain
  • co-operate with the provision of care in a manner that promotes caregiver safety, such as working with caregivers when you are being moved
  • observe hospital directives including emergency situations, no smoking, visiting hours and reporting any safety concerns you may have.         

Respect, dignity and consideration

You have a right to:

  • receive care that is respectful of your culture, beliefs, values, disabilities, personal needs and any special requirements.

You have a responsibility to:

  • tell caregivers of circumstances concerning your culture, beliefs and disabilities so they can respond to your needs
  • treat St John of God Health Care caregivers, patients, volunteers and visitors with respect and dignity, for example by limiting noise, number of visitors and ensuring your visitors adhere to the hospital visiting hours
  • recognise the importance of the hospital’s work and respect the role and dignity of its caregivers and the right to a safe and pleasant environment
  • understand that aggressive, violent or abusive behaviour will not be tolerated.

Communication about services, treatment options and costs

You have a right to:

  • receive open, timely and appropriate communication and information about your health care in a manner you can understand
  • be told the names and roles of the caregivers involved in caring directly for you
  • receive an explanation of treatment and its associated risks before giving consent to treatment
  • be given advice on care when you leave the hospital
  • to be provided with an estimation of likely out of pocket costs involved in your hospitalisation.

You have a responsibility to:

  • be as open and honest as you can, and ask for more information if you do not understand
  • inform caregivers if English is not your first language so you can be given access to an interpreter in person or by the telephone
  • contact your health fund prior to your hospital admission to clarify your level of health fund cover and be aware of any associated restrictions.

Participation in decisions and choices about care

You have a right to:

  • join in making decisions and choices about your care and about health service planning
  • seek advice on a second medical opinion and query additional costs involved.

You have a responsibility to:

  • ask questions so you can be informed about your medical condition and your care options before giving your consent to any treatment
  • discuss your concerns and decisions with your caregivers, for example, if you do not wish to continue treatment, are unable to comply with treatment, or intend to discharge yourself against medical advice. Once you are aware of the implications, you accept responsibility for the consequences of your decisions
  • provide a copy of advanced health directives, enduring power of attorney or other legal documents which may be relevant to your care
  • participate in your care planning
  • be knowledgeable about your private health fund cover and associated restrictions and costs.

Privacy and confidentiality of personal information

You have a right to:

  • personal privacy being maintained and proper handling of personal health and other information being assured.

You have a responsibility to:

  • accept that your health information may be shared with appropriate health care providers
  • ask for your recorded health information be corrected if it is inaccurate
  • respect the privacy and confidentiality of others.

Commenting about your care

You have a right to:

  • comment on care and have your concerns addressed - you can provide feedback online
  • voice a concern if you are not satisfied with any aspect of care
  • know that voicing a concern will not adversely impact on your care or hospital stay.

You have a responsibility to:

  • provide verbal or written comments, complaints or commendations
  • advise your caregivers of any concerns about any aspect of your care or treatment.