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Consumer engagement

Making sure we engage with our consumers is a priority for St John of God Bendigo Hospital and there are several avenues we have available for regular consumer feedback.

Our primary source of consumer engagement is the contribution we receive from our Patient Consumer Group.

The group meets quarterly and offers valuable, objective feedback on:

  • the quality of hospital information, publications and brochures (for example, whether they are easy to understand and meet the needs of patients and visitors)
  • patient safety and quality performance measures
  • service reviews through other hospital committees. 

Each member of the group has been a patient at our hospital in the past or has visited family or friends in our care.

We also have community representation within our hospital's other committees.

For more information

Please contact us for more information on our consumer engagement opportunities via:

Tel: (03) 5434 3434

Email: [email protected]