Your feedback on your visit to our hospital is important to help us know what is working well and what improvements we can make.

Nurse speaking to patient

All feedback including concerns, complaints, suggestions or compliments is welcome. 

You can provide feedback by phone, email, in person, in writing or through this website.

How to share feedback

  • Talk to your caregiver or a more senior caregiver
  • Talk to our Customer Complains Coordinator on (08) 9462 4901
  • Ask a caregiver for a feedback form to complete
  • Complete the online form below

Details to include

  • What occurred and when, with dates and times if possible and the people involved
  • What outcome you would like to see as a result of sharing your feedback
  • If you are happy to be contacted about your feedback, please provide your contact details

Concerns about a patient's condition

Every patient room contains a whiteboard with an escalation process (DASH) explained. This helps your family, friends, or carers to activate a clinical review or involvement of a nurse manager in situations of deterioration or concern.

External advocacy and support


The Health Consumers’ Council

Unit 6 Wellington Fair, 40 Lord Street

East Perth, WA, 6004

Tel: (08) 9221 3422

Free call: 1800 620 780

Fax: (08) 9221 5435

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