We have worked hard over the last 18 months to review our model of care to ensure our patients are receiving the best possible care.
Throughout the model of care review the clinical leadership team documented its process and practices to assist communication between the clinical team members and patients.
Below are the principles, commitments and practices our nurses show in their everyday practice.
What our patient centred care looks like
Our recovery principles:
- Maximise a patient’s self-determination and self-management of their mental health and wellbeing
- Recognise and embrace a patient’s strength and capacity
- Assist families to understand the challenges and opportunities arising from their family member’s experiences
- Support patients to recognise and take responsibility for their own recovery and wellbeing and to define their goals, wishes and aspirations.
Our commitment to care:
- Provide a safe and nurturing environment
- Treat patients with respect at all times
- Be non-judgemental
- Caregivers make themselves available at all times
- Develop treatment plans in conjunction with patients
- Invite carers to be involved in patient care where appropriate or as directed.
Daily nursing practice:
- Nursing caregivers introduce themselves to each patient at the commencement of their shift and arrange a time to discuss their progress, any concerns they may have, discuss goal development / progress and discharge planning
- Nursing caregivers endeavour to spend time with patients on a one to one basis each shift
- Help patients with goal setting and discharge planning
- Assist patients when distressed
- Provide medication management
- Support patients with activities of daily living.
How we evaluate our care:
- Nurse Unit Managers attend the morning meeting at least one day per week to discuss care and obtain feedback
- Through complaints management, compliments and suggestions
- Formal and informal discussions
- Patient satisfaction surveys
- Focus groups conducted 6 monthly by the CEO
- Monthly patient interviews conducted by Director of Nursing and Nurse Unit Manager
- Auditing our practices, our documentation in recovery planning, goal setting and discharge planning.
About Cindy Foot
Cindy is the St John of God Burwood Hospital Director of Nursing, a position she has help since 2014 following roles as the Deputy Director of Nursing and as a nurse unit manager at the hospital. Cindy completed a Bachelor of Applied Science (Nursing) in 1993 and has worked in nursing for over 20 years in Australia and the United Kingdom in mental health and acute care hospitals.
