Visitor information

Visitors are welcome at Hawkesbury District Health Service.

Novel coronavirus (COVID-19) precautions 

We ask that our patients have a maximum of two visitors for the duration of their stay, in line with state guidelines, and that no other visitors access our hospital during this time. 
You can get the most up to date information and guidelines relating to visitors at:

NSW Department of Health

All visitors can expect to be screened on entry and cannot visit if they:

  • have travelled overseas or interstate within 14 days of the planned visit;
  • have travelled to Victoria in the last 14 days;
  • have recently come into contact with a person who has a confirmed case of coronavirus;
  • are feeling unwell. 

While some COVID-19 restrictions are being gradually eased, we are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Thank you in advance for your support of this.

More information

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.

If you are seeking assistance, or testing for coronavirus (COVID-19), please attend your nearest COVID-19 clinic or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Visitors are invited to spend time in patients' rooms. Alternatively a range of spaces are available throughout the facility for visitors to enjoy including courtyards, gardens, dining room and cafe.

Please consider the wellbeing of our patients and caregivers when visiting the hospital and delay your visit if you are unwell. Children under the age of 12 must be supervised at all times.

Opening hours

The Emergency Department is open 24 hours a day, 7 days a week.

The main hospital is open from 6.00am to 8.00pm daily.

After hours access is via the Emergency Department.

Visiting hours

Please note that due to COVID-19, addtional precautions are in place with visting hours strictly between the hours of 9.00am to 3.00pm daily.

Rest Period

Wards are closed during the rest period between 12noon to 3.00pm daily, and no visitors are allowed during this time.

Partners should speak with caregivers about visiting outside of these times.

Special areas

Visiting is restricted in the: Delivery Suite, Intensive Care Unit, Coronary Care Unit and the Special Care Nursery.

Please contact these wards before visiting to avoid disappointment.

Getting here and parking

We have free onsite parking located close to the main hospital and Community Health Centre. Windsor Railway Station is a 10 minute walk away and a bus stop is located on the corner of Day and Macquarie Street. For more information, visit our getting here and parking page.

Smoking

Hawkesbury District Health Service is a smoke free hospital. Our buildings and grounds are smoke free to create a healthier, cleaner and safer environment for patients, visitors and caregivers. Smoking is not permitted in any building, outdoor area or vehicle within our boundaries.

Main reception

Our main reception is located on the ground floor near the main hospital entrance. The main reception desk is open from 6.30am to 8.00pm daily.