Visitor information

Visitors are welcome at Hawkesbury District Health Service.

Novel coronavirus (COVID-19) precautions 

As a part of our coronavirus (COVID-19) management plans and advice from authorities, we are undertaking a number of precautions to help keep people within our hospitals and facilities safe from harm.

We ask that our patients have only one designated visitor for the duration of their stay, and that no other visitors, access our hospital during this time.

If you are the designated visitor and you are feeling at all unwell, please reconsider your visit to help protect the more vulnerable.

This decision has been made in the best interests of you, your family, all our patients and caregivers.

Thank you in advance for your support of this.

More information

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.

If you are seeking assistance, or testing for coronavirus (COVID-19), please attend your nearest COVID-19 clinic or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Visitors are invited to spend time in patients' rooms. Alternatively a range of spaces are available throughout the facility for visitors to enjoy including courtyards, gardens, dining room and cafe.

Please consider the wellbeing of our patients and caregivers when visiting the hospital and delay your visit if you are unwell. Children under the age of 12 must be supervised at all times.

Opening hours

The Emergency Department is open 24 hours a day, 7 days a week.

The main hospital is open from 6.00am to 8.00pm daily.

After hours access is via the Emergency Department.

Visiting hours

General wards (excluding special areas*) are open between:
9.00am to 12.00pm and 3.00pm to 8.00pm daily

Maternity (excluding special areas*) are open between:
9.00am to 12.00pm and 6.00pm to 8.00pm daily

Rest Period

Wards are closed during the rest period between 12noon to 3.00pm daily, and no visitors are allowed during this time.

Partners should speak with caregivers about visiting outside of these times.

Special areas

Visiting is restricted in the: Delivery Suite, Intensive Care Unit, Coronary Care Unit and the Special Care Nursery.

Please contact these wards before visiting to avoid disappointment.

Getting here and parking

We have free onsite parking located close to the main hospital and Community Health Centre. Windsor Railway Station is a 10 minute walk away and a bus stop is located on the corner of Day and Macquarie Street. For more information, visit our getting here and parking page.


Hawkesbury District Health Service is a smoke free hospital. Our buildings and grounds are smoke free to create a healthier, cleaner and safer environment for patients, visitors and caregivers. Smoking is not permitted in any building, outdoor area or vehicle within our boundaries.

Main reception

Our main reception is located on the ground floor near the main hospital entrance. The main reception desk is open from 6.30am to 8.00pm daily.