News

Novel coronavirus (COVID-19) information for patients and visitors

What to expect if you have an upcoming admission or want to visit a loved one in hospital.

Updated 2 July June 2020 

Information for patients

Elective surgeries are being reintroduced in line with State guidelines, in addition to our continued focus on providing urgent care.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

If you have:

  • flu-like symptoms;
  • a temperature greater than 37.5 degrees; 
  • travelled overseas in the last 14 days; or
  • been in close contact with a person who has tested positive for COVID-19

contact the hospital for further advice.

If you are concerned that you may have been exposed to the virus please call ahead.

Visitor restrictions

  • A maximum of one visitor per patient per day
  • Visit limited to two hours per day
  • Visiting hours between 3.00pm and 8.00pm (please speak to the relevant nurse unit manager to discuss any other arrangements)
  • Exceptions may apply for patients who are children, those receiving end of life care, patients who have a disability that requires carer support. 
  • Maternity and intensive care patients may only have one designated visitor for the duration of their stay

All visitors can expect to be screened on entry and cannot visit if they:

  • have travelled within 14 days of the planned visit;
  • have recently come into contact with a person who has a confirmed case of coronavirus;
  • are feeling unwell. 

You can get the most up-to-date information and guidelines relating to visitors at the Department of Health and Human Services website.

While some COVID-19 restrictions are being gradually eased in our community, we are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Thank you in advance for your support of this.

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health and Human Services website for the latest information:

FAQs

Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

Elective surgeries are being reintroduced in line with State guidelines.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

We are now offering parent education classes and information online, instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also ask you to have one designated visitor for the duration of your stay and children under the age of 16 are not allowed to visit patients in the hospital. We encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients. 

Children under the age of 16 are not permitted to visit patients in the hospital. 

For the safety of our patients and staff, we are limiting visitors to our hospital. We ask that our patients have one visitor at a time, and a limit of two visits per day.

Maternity and ICU patients will continue to have one designated visitor for the duration of their stay. We ask that no other visitors access our hospital during this time. Children under the age of 16 are not permitted to visit patients in the hospital.

The only exceptions are when:

  • we have agreed to your direct involvement with the patient’s care
  • the patient is in the last days of their life

Visitors who feel unwell are asked not to enter the hospital. All visitors can expect to be screened on arrival.

This decision is in line with current State guidelines and has been made in the best interests of you, your family, our patients and staff.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.