6 July 2012

St John of God Health Care’s average score of 85.3 from 2,238 inpatients who responded (4229 patients were sent survey forms) placed it in the 99th percentile when benchmarked against other private hospital groups.

St John of God Health Care is consistently ranked the top private hospital operator by visiting doctors in the Press Ganey Doctor Satisfaction Survey.

Group Chief Executive Officer Dr Michael Stanford credited the group’s employees for the excellent care shown to patients from the point of admission through to discharge from hospital.

He said the high level of care provided to patients and the clinical expertise of nursing staff were reflected in the satisfaction of the doctors who admitted patients to St John of God Health Care hospitals.

“As an organisation we strive for excellence and take satisfaction results very seriously," he said.

"We actively respond to all feedback and ensure we continuously review feedback and best practice to deliver the best possible care."

Patients attending the new St John of God Midland Public and Private Hospitals, currently under development, can expect similarly high levels of care, following in the footsteps of the not for profit organisation’s existing 13 hospitals.

The Press Ganey Patient Satisfaction Survey is conducted annually and asks patients a number of questions about the entire hospital stay including the clinical management of their condition, rooms, meals, admission and discharge.

The Press Ganey Doctor Satisfaction Survey, also conducted annually, asks doctors questions about hospital management, medical services, scheduling and admissions, nursing issues and their overall evaluation.