7 September 2011

The annual survey was conducted by health fund Medibank Private, in what it describes as the nation’s largest and most comprehensive survey of patient satisfaction.

St John of God Hospital Berwick tied with Shepparton Private Hospital, Frances Perry Private Hospital and Beleura Private Hospital for the Victorian Silver Award, while St John of God Hospitals in Ballarat and Geelong tied for the National Regional and Rural Bronze Award with Warners Bay Private Hospital and Baringa Private Hospital – both in New South Wales.

St John of God Health Care’s Group Chief Executive Officer, Dr Michael Stanford, said the survey results once again demonstrated the organisation’s ongoing commitment to excellence and patient centred care across its 13 Australian hospitals.

“These results are a resounding endorsement of St John of God Health Care’s ability to provide first class medical care in a holistic, values-based environment. Our doctors, nurses and other staff go beyond safety and quality and provide an experience for people that honours their dignity, and is compassionate and affirming,” Dr Stanford said.

The national Medibank Private Patient Satisfaction Survey analysed 22,668 patient responses across 140 private hospitals. Questions covered every stage of the hospital experience, from pre-admission to discharge and follow-up. Respondents provided feedback on the standard of medical treatment provided, privacy levels, cleanliness and food quality.

As Australia’s third largest private hospital operator, St John of God Health Care’s dedication to the pursuit of excellence is also demonstrated by its results in the annual round of independent Press Ganey Satisfaction Surveys. In the 2011 surveys, inpatients, day patients and doctors ranked their satisfaction with the organisation in the top 25% of all participating hospitals, public and private, nationally.