Strategic focus for 2019/20
Looking forward, Accord and Social Outreach will each be focussing on six themes.
As a registered NDIS provider we will deepen our relationship with our clients, families, key stakeholders and the community to support planning, preparation and transition to the scheme.
A leader of Disability Services
Ensuring we are offering models of support that are aligned with customer demands which are contemporary in their design and outcomes to clients.
Quality and governance
A commitment to customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making and relationship management is evident in the quality management system and its application. We will align to the NDIS Standards that comes into effect 1 July 2019.
Focused on a new cultural paradigm
Ensuring we make a difference from the first interaction, our focus on customer experience through information sessions, forums and consumer feedback across all touch points of their customer lifecycle.
Exploring new technologies and innovative housing
Incorporating innovative technology for housing and in-home supports for disability housing to enhance client participation and their independence.
Growing support and services
Our commitment to gaining a meaningful understanding of what our clients want from services and their experience of it. This understanding comes from transparent relationships between clients, their families and our caregivers.
Clinical governance and quality
Ensure we are delivering the best outcomes for clients whilst keeping our caregivers safe through strong clinical governance and supporting systems and processes.
Engagement with sector, clients and carers
Activate meaningful, effective engagement with key stakeholders from our sector, clients, and carers using feedback to inform decision making that supports a consistently excellent client experience.
Technology to enhance client experience
Use technology to deliver improved services more flexibly to more people with a greater focus on client experience.
Take a rigorous approach to defining the right outcomes data to demonstrate the impact of our services.
Efficiency and funding
Increase efficiencies and attract alternative sources of funding to enable the growth of our services so we can care for more people.
Optimise size and shape of services
Consult with consumers and caregivers and utilise data to establish the optimal size and scale required to maximise the quality, effectiveness, efficiency and reach of each service.