Shared Supported Accommodation (SSA)
St John of God Accord
operates more than 25 homes across Melbourne. We have
decades of experience in providing shared supported
accommodation for people with
an intellectual disability.
Homes are created and maintained around the
needs of each resident because they see their accommodation as
a home filled with their possessions.
24 hour support, 7 days a week
We offer 24-hour support, so there are
always professionally qualified staff onsite to work
through any issues that might arise. Our accommodation teams work
together to assist residents as efficiently as possible. Teams are
designed around subsidiarity, meaning they are accountable to the
residents in the way in which the homes are organised and managed.
We strongly believe in this model. St John of God Accord is moving
forward and helping residents take charge of their lives and
engage with their local communities.
St John of God Accord supports all staff with
an in-house Accord Assist service to ensure all SSA staff
are connected to a qualified staff representative equipped to
resolve, support or advise in the event of an emergency
outside of normal business hours. This service ensures the safety
of both staff and residents at all times.
Stepping stone to a home
Some of our homes are designed to include
self-contained areas that people can use as ‘stepping stones’ on
the way to getting their own place. Staff are working to support
and help residents as they prepare to move out and adjust to
The importance of Key Workers
Each resident has a Direct Support
Professional or Key Worker who takes a special
interest in their wellbeing and in supporting them in what
they want to achieve while living at the home. This could include
taking a college course at the local TAFE or University, improving
daily-living skills, working toward managing their own medication,
or working to improve their self-confidence. The members of each
team work with residents to achieve these goals.
Living together harmoniously
Each home has developed its own character,
reflecting the needs of the resident group and the local community.
Most have residents of different ages (usually between 18 and 65).
Although people are encouraged to get involved in day-to-day
decisions about running the home, the focus is on looking
outwards to the local community and opportunities for
recreation, occupation, learning and social contact.
Some homes have a respite bed for people in
short-term need or crisis. Others have become high-support
residential services serving people with particularly complex
needs. Above all, our homes are considered real homes to the people
who live in them. In many cases a strong lasting bond has developed
between residents and Support Workers, with some
delivering enduring friendships of over 10 years.
Where are our homes located?
Our group of accommodation services are
located in the eastern and north west regions of metropolitan
Melbourne. Support is provided to over 120 people in homes
accommodating between four and five residents. We hope to assist
each resident to become as independent as possible. Our
accommodation services work in conjunction with specialist and
generic services within the community to provide a range of support
options to meet each resident’s needs. Support includes household
management, general self-care, personal care and remaining active
in the local community. The overall aim of which is to enhance the
quality of life for residents and align this with their personal
How to access our accommodation service
Access to shared accommodation is coordinated
by the Department of Human Services
(DHS). As a vacancy occurs, St John of God Accord, in conjunction
with DHS, uses the Vacancy Coordination Policy and Practice
Guidelines to match the most suitable applicant to the vacancy.
All houses have personal bedrooms and are
furnished according to individual preferences. Within 60 days of
entering the service, an individual plan is developed in
consultation with the resident and others that are significant in
their lives. This plan outlines the goals they may have and how
those goals can be achieved. Fees are levied in accordance with
living expenses. Rental assistance is available to people eligible
for the disability support pension.
Submission by advocacy organisations: Inquiries into Supported
Discussion paper on Supported Accommodation in Victoria
The Future of Supported Housing for People with a
Article - Better Housing Choices for People with a
DHS - Coordinating Support and Housing
DHS - Challenges to delivering housing and support
- DHS -
- Disability Service (State Government) -
Options and Information
For further information, please telephone (03)
8804 4600 or email our Administrative Officer (Christine Reilly)
who coordinates our accommodation administration services from the
Ringwood Coporate Services office Christine.Reilly@sjog.org.au.