Patients' Rights and Responsibilities
Rights and Responsibilities
Our philosophy at St John of God Subiaco
Hospital is to respect your individuality and dignity, and to care
for you hospitably and compassionately. We also recognise the role
of carers and are committed to a collaborative, inclusive approach
in planning and delivering your care. Throughout this charter we
refer to our staff as caregivers because we believe that each staff
member, regardless of their role contributes to your health and
wellbeing.
As a patient at St John of God Subiaco
Hospital you have rights and responsibilities. These are consistent
with the Australian Charter of Healthcare Rights and it is
important that when you are partnering with us in your care, you
are aware of your rights and responsibilities.
To read more about your Rights and
Responsibilities as a patient please click
here
We listen, we act
We hope you never have to, but should you wish
to make a complaint, here’s how to go about it.
• Talk to any caregiver who will be happy to
listen
• Ask to see the Nurse Manager
• Complete a Patient Feedback Form which is
available at the Nurses Station
• Contact our Customer Quality Coordinator on
(08) 9382 6323
• Visit our
Feedback Page on our website
• Write to the Chief Executive Officer, St
John of God Subiaco Hospital, Dr Shane Kelly
Paying a compliment
We also want to hear about your positive
experiences as we value all feedback. So please, don’t hesitate to
contact us in the same way as the above with the good things
too!