Our Service Ethos

Our Service Ethos is about a generosity of spirit that calls us to enthusiastically go beyond what might be expected, and leaving people with, most importantly a reason to hope and a greater sense of their own dignity. It recognises the multicultural dimension of the human family.

 

 

 

 

 

 

 

 

 

Every encounter is an opportunity

Every interaction with patients, at any stage in their journey, provides us with an opportunity to exceed their expectation.

• Every encounter
• Every moment
• Every person
• Every day

 

 

 

 

 

Feedback about how well we're doing is crucial 

• We know what we want people to say about our service
• We seek feedback from key others about our service
• We use feedback to improve our service

 

 

 

 

 

 

 

The way we work together as a community, in our own
teams and with other teams, is integral to our service

• We are compassionate
• We are courteous
• We work in a coordinated way
• We are community-orientated

"When one is helping the other, both are strong."

 

 

 

 

 

Stewardship of our resources

• We communicate about and value our resources
• We understand the constraints
• We use our own and other's talents
• We research options and evaluate
• We take care of ourselves and each other