Delivering quality care

Providing high quality and safe care is one of our key objectives. We work within a variety of systems and processes to ensure we deliver the best possible care to you and your family.

 

 

 

 

 

 

 

Accreditation by the Australian Council on Healthcare Standards (ACHS)

Our last Accreditation Survey by the ACHS was held in August 2010. Feedback from the ACHS surveyors identified that there was a culture within clinical areas of striving for best practice, and that there was a strong and consistent response to the articulated values of the organisation and the stewardship of clinical, pastoral, mission integration, quality and service to the patient and wider community.

Our results included:

• 5 Extensive Achievements in key mandatory criteria which included care planning and evaluation, quality processes, incident management, policy development and review; 
• Moderate Achievement ratings in all mandatory criteria;
• No high priority recommendations.

It was also noted that the overall care of patients at the Hospital was provided using a holistic approach, and was provided with dignity, compassion and was at a high standard. We continue to work hard to ensure excellence in facilities and services that are conducive to the safe and effective treatment of our patients.

Our success in the Organisational Wide Survey is a credit to the hard work and dedication of our caregivers.

The Australian Council on Healthcare Standards is an independent, not-for-profit organisation, dedicated to improving the quality of health care in Australia. Accreditation is a formal process to assist in delivering safe, high quality health care based on standards and processes devised and developed by health care professionals for health care services.

 

Patient satisfaction surveys enable us to listen to patients and families about their experiences of being in the Hospital. Every day we receive many positive comments from our patients through patient feedback forms and our discharge phone call service. Our patients tell us that we are doing a great job.  

The aim of our ongoing patient satisfaction survey and customer feedback processes is to ensure we maintain good communication with patients and families and provide the best care/experience for them.

Read our Clinical Safety and Quality Commitee Annual Report.