Services during your stay
St John of God Pinelodge Clinic is a registered Government
approved private hospital, which means private health insurance
funds will contribute towards fees to the extent of the level of
cover held by each patient.
When you are admitted, and at any other time upon request, our
administration staff will explain all details relating to your
account. A surcharge of $50 is levied on patients who decide, for
whatever reason, to discharge themselves on the same day as their
Accounts are payable weekly in advance and the balance in full
on the day of discharge. Cash, Cheque, Visa/Mastercard and EFPOS
are accepted. If you have any problems relating to the payment of
your account, please make an appointment with the Patients'
Services Manager, who will arrange a mutually acceptable payment
The hospital will directly claim from a patient's health fund on
their behalf. Prior to discharge, patients should see Reception or
a Patient Services Officer to sign any outstanding documents.
Planning for your return home is an important part of your
continuing care. It involves discussion with your family and
support people to ensure you are fully prepared and that your needs
are anticipated. Your attending psychiatrist or general
practitioner will advise nursing caregivers of the day of your
discharge. Before discharge, please call at the Reception Office on
the ground floor to finalise your account. Discharge is by
In order to monitor and improve our services, we encourage all
patients to fill out our Patient Satisfaction Questionnaire. Your
comments or suggestions will ensure that we continue to maintain a
first class service.
Your general practitioner or psychiatrist will see you upon
admission to the hospital and will arrange additional appointments
to review your progress during your stay. The times of their visit
may vary. However, nursing caregivers will inform you when they are
expected. If you feel you would like to have an additional
appointment with your doctor, please speak to nursing
We aim, at all times, to provide you with a high level of care
and service. We welcome feedback from our patients, whether they
are praising, commenting on, or making a complaint about our care
or service. Feedback is important in helping us to continually
If you have any feedback, including a complaint, about your stay
please talk to one of your caregivers. Complaint forms are
available in the wards and from reception. You can be assured that
your feedback will be dealt with carefully, confidentially and
If you would like to provide written feedback, please send it
The Chief Executive Officer/Director of Nursing
St John of God Pinelodge Clinic
1480 Heatherton Road
You can also email feedback to us via firstname.lastname@example.org
The hospital also undertakes regular patient satisfaction
surveys and uses the results to identify areas for improvement. St
John of God Pinelodge Clinic has a Patient Consumer Representative who is
available, on request, to receive patient feedback.
Flowers are delivered to your room.
Your room will be cleaned daily but we seek patient cooperation
in keeping rooms neat and tidy. Our overall therapeutic approach to
patient care involves patients being responsible for making their
own bed each morning. However, assistance is provided where
Patients need to make their own arrangements for personal
laundry, although the hospital provides laundry facilities for the
use of patients.
Leave from hospital
Once admitted, the hospital has obligations to and
responsibility for patients. Accordingly, your doctor must grant
permission before you can leave the hospital grounds, whether for a
shopping expedition or on overnight leave. If you do leave the
hospital, you will be required to sign a book at the nurses' office
before leaving and upon your return.
Patients of the hospital's Alcohol & Drug Dependency Unit
will be asked to provide a breathalyser reading and/or supervised
urine screening each time they return from leave. Due to the
physical symptoms associated with alcohol and drug withdrawal, as
well as the side effects of some prescribed medications, patients
are not permitted to leave the hospital grounds within the first
seven days of their admission. After seven days, subject to the
health of each patient, permission may be granted for accompanied
or unaccompanied leave, outside of group leave.
Patients on leave for more than two nights are considered to be
discharged, thereby requiring readmission upon return, providing a
bed is available.
There are lounge facilities, which include tea and coffee making
facilities and a fridge to store your own food and drinks, on each
ward. We also have an outdoor courtyard area with exercise
equipment for patient use.
Incoming mail, including facsimiles, is delivered daily.
Outgoing mail may be left at reception. Please ensure that all
outgoing mail is appropriately stamped.
Our catering department offers an extensive menu, which ensures
a large variety of meals are available to meet your needs based on
Australian dietary guidelines. Specific menus cater for special
diets (such as religious requirements or vegetarians/vegans).
Please notify the catering department of special diets and this
will be arranged. All meals are served in the communal dining
Meal service times:
- Breakfast, 8am-8.30am
- Morning tea, 10am-10.30am
- Lunch, noon-12.45pm
- Afternoon tea, 2pm-5pm
- Dinner, 5.15pm-6pm
- Supper, 7.30pm-10.30pm
Nursing caregivers are responsible for administering all
medications and supplements. They are only able to distribute
medications prescribed by your doctor. At times, the wards can be
very busy, so patients are requested to arrive promptly for
medication dispensing, which occurs at these times:
Upon admission, all medications and supplements should be handed
to nursing caregivers for safekeeping and dispensing.
Daily newspapers and magazines are available within the
Visitor parking is available onsite and in the streets
immediately surrounding the hospital. The hospital cannot accept
responsibility for any loss or damage incurred when visitors are
parked at or around the hospital. Patients should not drive
themselves to the hospital if they are being admitted and should
not keep car or other forms of transport at the hospital during
Ministers of religion of various denominations are available
from within the local area. If you would like to arrange a visit
from a minister of religion, please speak to one of your
Please ensure that you read our Privacy Information. This provides you with
information about your right to privacy and the hospital's
responsibilities in this area. You will be asked to sign a Privacy
Consent Form outlining some common uses of information in a
hospital setting. If you have any further questions, please contact
our Privacy Officer on 8793 9444.
The hospital is equipped with an automatic fire detection system
and other fire prevention equipment. Please take note of the exits
in case of emergency. Plans of the hospital, showing the nearest
exits, are displayed in the corridors. In an emergency, caregivers
trained in emergency procedures will direct patients to safety.
Patients should limit the amount of personal property brought
into the hospital and because of limited secure storage space
should not bring valuables. The hospital does not accept
responsibility for the loss of valuables. In exceptional
circumstances only, as facilities are limited, the Patients'
Services officer can secure items up to a value of $500. A receipt
will be issued, which must be produced to reclaim the items, and
the hospital's responsibility for these items is limited to $500.
Patients are permitted to bring small radios or CD players with
them. All cameras, including mobile phone cameras are
For patients of the hospital's Alcohol & Drug Dependency
Unit, withdrawing from drugs or alcohol can be an emotionally
distressing time. Even visits from loved ones during this time can
arouse strong feelings of grief, regret or shame and these feelings
may result in some patients discharging themselves. As a result,
the hospital's policy is that patients undergoing alcohol and drug
withdrawal are unable to see visitors during the first seven days