The St John of
God Murdoch Hospital Emergency Department is a purpose built
facility for the management of acute illness and injury and is open
24 hours a day, seven days a week. Specially trained caregivers,
the latest medical technology and the facilities of a new hospital
combine to ensure critical care of the highest standard to all age
The Emergency Department is able to cater for most emergency and
trauma situations. It is set up to facilitate the assessment and
management of patients with medical conditions that are either too
severe or too complex to be managed in a GP's rooms.
St John of God Murdoch Hospital Emergency Department is a
private emergency facility and fees will apply.
If you require the Emergency Department, please telephone
Fees and charges
- There are out of pocket costs
associated with your attendance and treatment - charged at a flat
rate fee for all initial presentations.
- The fee covers: your triage assessment,
nursing care, facilities access and most medication used during
your emergency visit.
- Please note:
Private Health Insurance or Medicare does not cover the
out-of-pocket fee, and fees are subject to change without prior
- Any SKG or St John of God Pathology assessments are billed
Waiting for treatment
To ensure patients with severe or life
threatening illnesses/injuries are prioritised, a system called
‘triage’ is used to categorise all patients’ conditions.
On arrival, patients are seen by a triage nurse and people
who require the most urgent care will be treated first regardless
of who arrived in the emergency department first. We cannot always
guarantee the availability of a bed or a specialist.
Therefore, you should always consider whether you or the person
you are supporting could be treated in the local GP clinic rather
than in an emergency department.
If you decide that emergency care is required, please
- Medical records or a Personal Health Diary to the Emergency
Department. Make sure that the medical information is up to date
and accurate (it is best to do this regularly, before an emergency
If the doctor recommends you be admitted to hospital, you will
be asked to nominate an appropriate specialist who will be asked to
look after you by St John of God Murdoch Hospital.
Uninsured patients will be given the option of transferring to a
We will make every effort to facilitate
admission to our hospital.
If an appropriate medical specialist is
unavailable within a clinically appropriate period or bed
availability is restricted, we may need to arrange for your
transfer to another hospital that is able to provide that service
Use of the patient transfer services of St
John Ambulance will be charged directly by St John
Ambulance in accordance of their fee structure.
Improving access to emergency departments for people
St John of God Murdoch Hospital is committed to improving access
for people with disabilities. The hospital aims to ensure that
people with disabilities (including staff), their families and
carers, have fair and reasonable access to the range of facilities
and services provided by the hospital.
In order to get the best care for a person with a disability,
please consider the following simple guidelines:
- Take yourself or the person you are supporting to the triage
nurse to be registered and assessed.
- If the person you are supporting is a family member, identify
yourself as family, rather than using the word "carer".
- If you are supporting a person with a disability let the triage
nurse know if you need to stay with the patient.
Reasons that you may need to stay include:
- The person you are supporting is unable to make an informed
decision about their car.
- The person you are supporting is unable to communicate medical
history or current needs.
- The person you are supporting becomes distressed in a hospital
- The person you are supporting is at risk of hurting
If the person you are supporting is getting worse while you are
waiting, please let the triage nurse know immediately. Remain with
the person you are supporting once they are admitted onto the
emergency ward. If you have to leave the treatment area please
inform the nursing staff.
It is important to make sure you understand what needs to be
done about the condition before you leave the hospital. You may
like to ask for a written note, which can go onto a personal
All people have a right to be treated with courtesy and respect.
If you have a concern or complaint regarding any aspect of care or
service, please speak to the Coordinator or Clinical Nurse Manager
or a member of staff.
If the issue is unresolved, you may contact the Office of Health
Review 9323 0600, Country Call 1800 813 583.