Accounts
Our patient accounts officer is happy to assist with any
questions you may have about charges, benefits or
payments. Please feel free to contact Patient Accounts during
or after your stay. Patient Accounts' operating hours are
Monday to Friday between 8.30am and 4.30pm. The Accounts
Department can be contacted on
9965 8888 or on extensions 513 or 517 if calling from within the
hospital.
Insured patients
We recommend you confirm your health cover with your health fund
prior to admission and they will provide you with financial
consent.
You will be required to complete a hospitalisation certificate
on admission to allow us to forward the account direct to your
health fund. However, any insurance claim excess or
anticipated patient co-payment may need to be paid at the time of
admission.
On discharge, we will forward your account to your health fund.
Later, we will send you an invoice for the balance, which is
payable to the hospital.
Please be aware that you will receive separate accounts from
your doctor, specialist consultant doctor and any other health care
professionals who assisted in your treatment and pathology (where
applicable). All of these accounts are to be settled with the
health care provider directly (i.e not through the
hospital). Medicare and your health fund may cover a
proportion of these accounts.
Uninsured / overseas health fund / travel insurance
patients
All uninsured accounts must be settled at Reception prior to
discharge. Reception opening hours are from 07.00am to 09.00pm
Monday to Friday and 08.00am to 09.00pm Saturday and Sunday. For
your convenience, you may pay by credit card (with the
exception of Diners and American Express), cash, cheque or
EFTPOS.
Workers’ Compensation / motor vehicle injuries or Department of
Veterans Affairs patients
All admissions for work related and/or motor vehicle injury
cases, or Department of Veterans Affairs (DVA) patients whose
claim has been accepted by the insurance company or DVA, are only
covered for a shared room. If you wish to occupy a private
room, you will need to pay the difference between the shared and
private room rates.